Mia Garcia

Patient follow-up messages that actually get responses

At our dental practice we send follow-up messages to patients after procedures and to remind overdue patients to book. The response rates on our old messages were terrible. Our old messages were functional. "Your 6-month check is overdue. Please call to book." Nobody cared. I spent an afternoon with ChatGPT rewriting all our message templates. The brief I gave it: these need to feel like they came from a person who cares, not a business that wants to fill appointment slots. The new overdue check-up message mentions that we haven't seen them in a while and genuinely hopes everything is okay. It reminds them why regular checks matter in one sentence. It gives them an easy way to respond. Response rate went from about 8% to 31%. I also use AI to write the post-procedure follow-up messages — after a filling or extraction, checking in on how they're feeling. Patients love these. We get replies saying "I can't believe you checked in on me." We're a small practice and that personalised feel matters.