Victoria Young

Writing NDIS support letters just got a lot less painful

Speech therapists working with NDIS participants write a lot of letters. Support letters for plan reviews, reports for planning meetings, justifications for funding requests. These documents are important. They directly affect what funding and support a person receives. They need to be comprehensive, use the right language, and be structured correctly. They're also extremely time-consuming to write from scratch each time. I developed a set of templates for the different document types I produce most often. Not the content — the structure and the language framework. Then I use Claude to help me fill in the specific details for each participant. I give it the participant's profile, their therapy goals, their progress, and what I'm requesting. It drafts the document in the appropriate language and structure. I then review every word carefully and make significant edits — I know the participant, the AI doesn't. The drafts are good starting points. Good enough that I'm producing twice as many of these documents without working extra hours. The families notice too — faster turnaround on reports means faster plan reviews means faster access to support.