I used AI to write a complaint letter and got a full refund

My washing machine broke 11 months into a 12-month warranty. The brand's customer service kept telling me to "book a technician" and that the call-out fee wasn't covered. I'd been going in circles for two weeks. I told Claude the situation — the timeline, the warranty terms, what the company had said — and asked it to help me write a formal complaint letter. Not aggressive, just firm and clear. It referenced consumer law, cited the warranty document I pasted in, and laid out exactly what I was entitled to. I sent it. Within 48 hours someone from their escalations team called me and offered a full replacement. I'd spent two weeks being polite and getting nowhere. One structured letter changed everything.

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